●✅ All products are rigorously tested and certified:CE Certification (European Union)
●FCC Compliance (United States)
●RoHS Environmental Safety Verified
📄 Download third-party laboratory test reports directly from the "Compliance Certificates" section on each product page.

We hold full brand authorization from Lucky Miner for global sales, technical support, and warranty services.
🔗 View our official authorization documents: Brand Authorization Certificate | Sales License

💳 Accepted Payment Methods:
●Currently: PayPal Only
●Coming Soon: Visa, Mastercard, Apple Pay, Google Pay (secured via 3D Secure 2.0 encryption).
⏰ Order Confirmation:
●Processed within 2 business days of payment.
●If payment fails, you’ll receive an email with a 30-minute window to retry.
❌ Cancellation Policy:
●Free cancellation within 24 hours of order placement.
●After 24 hours, contact support (note: prepaid logistics fees may apply).
❗ Important: Double-check your shipping address and contact details before submitting your order.

📦 Estimated Delivery Times:
●USA & Europe: 7–12 business days (via UPS/FedEx)
●Canada & Australia: 7–15 business days
●Remote Areas: Add 1–2 weeks
Delays due to extreme weather, strikes, or customs inspections may occur.
🔍 Track Your Order:
Log in to your account → Go to "My Orders" → Click "View Tracking Number".
🚨 Customs Delays:
If your package is held by customs, email support@luckyminer.com within 48 hours of notification and include:
1.Full product list
2.Compliance certificates (downloadable from product pages)
We’ll assist with clearance within 48 hours.
💰 Lost/Damaged Packages:
●Submit a claim within 30 days of delivery.
●Include photos of the damaged item or packaging.
●Choose between a full refund or free reshipment (covered by our shipping insurance).

🚚 Free Shipping Threshold:
●Orders over $150 qualify for free global shipping.
●Orders under $150:
○≤500g: $15 flat rate
○501g–2kg: 25𝑓𝑙𝑎𝑡𝑟𝑎𝑡𝑒💡∗𝑃𝑟𝑜𝑇𝑖𝑝:𝐶𝑜𝑚𝑏𝑖𝑛𝑒𝑜𝑟𝑑𝑒𝑟𝑠𝑤𝑖𝑡ℎ𝑓𝑟𝑖𝑒𝑛𝑑𝑠𝑡𝑜𝑟𝑒𝑎𝑐ℎ𝑡ℎ𝑒25flatrate💡∗ProTip:Combineorderswithfriendstoreachthe150 threshold and save!*
🌍 Import Duties:
●European Union (EU): Duties and taxes are pre-paid and included in the product price. No hidden fees.
●United States: Duties are calculated by customs based on the declared value. Use our Duty Estimation Tool for an approximate cost.

🛠️ Troubleshooting:
Follow our step-by-step 5-minute video guide to diagnose power supply or connection issues.
👨💻 Remote Support:
●Basic Diagnostics: Free (requires pre-installed TeamViewer).
●Complex Issues: $10 per 15-minute session (e.g., firmware updates, advanced configuration).

📦 Unopened Products:
●Return within 7 days of delivery.
●Refund processed within 5 business days after we receive the item.
●Customer Responsibilities:
○Cover return shipping costs.
○Free shipping discounts applied to the original order will be deducted from the refund amount.
⚠️ Activated/Used Products:
●No returns accepted unless the product is defective.
●For defective items, contact support immediately for a free replacement or repair.

🔒 Data Security:
●We strictly comply with GDPR (EU) and CCPA (USA) regulations.
●Your data is never shared with third parties and is used solely for order processing.
📱 24/7 Urgent Support:
●WhatsApp: +86 186-1278-8535 (English-speaking team).
●Email: support@luckyminer.com (response within 24 hours).